Effective Date: 1 August 2025

These Terms and Conditions (“Terms”) govern the services provided by Gwenda Miriam Willis (“we”, “us”, or “our”), a consulting business registered and operating in New Zealand, to any client (“you” or “your”).

By engaging our services, you agree to be bound by these Terms.

1. Services

Services will be provided as outlined in a written proposal, quote, or agreement accepted by you.

2. Engagement and Scope

• The scope, deliverables, and timelines will be agreed upon prior to commencement of services.
• Any changes must be agreed in writing and may result in revised fees or timelines.

3. Fees and Payment

• Fees are charged as either an hourly rate, a daily rate or a fixed fee, as agreed prior to the commencement of services.
• All amounts are in New Zealand Dollars (NZD) and exclusive of GST unless stated otherwise.
• Invoices are payable within 30 days of issue unless otherwise agreed.

4. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information as required for us to deliver our services.
• Cooperate and respond promptly to requests for input or clarification.

5. Confidentiality

I agree to keep your confidential information secure and not disclose it to third parties without your consent, except as required by law.

6. Intellectual Property

• All intellectual property developed during the engagement remains our property unless otherwise agreed in writing.
• Upon full payment, you are granted a non-exclusive, non-transferable license to use the deliverables for your internal business purposes.

7. Limitation of Liability

• Our total liability to you for any claim related to our services will not exceed the total amount paid by you for those services.
• We are not liable for any indirect, incidental, or consequential damages.

8. Termination

• Either party may terminate the engagement by giving 14 days’ written notice.
• Upon termination, you will pay for all work completed up to the date of termination.

9. Force Majeure

We are not liable for any delay or failure in performance due to events beyond our reasonable control, including natural disasters, pandemics, acts of government, or failure of suppliers or subcontractors.

10. Governing Law

These Terms are governed by the laws of New Zealand, and both parties submit to the exclusive jurisdiction of the New Zealand courts.

11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations. If unresolved, the matter may be referred to mediation before pursuing litigation.

12. Amendments

We reserve the right to update these Terms from time to time. You will be notified of any material changes. Continued use of our services after such notice will constitute your agreement to the updated Terms.

If you have any questions about these Terms, please contact me directly using the Get In Touch form.